STORE POLICY
1. Product Information
• Heaven Blessed Dolls Quality: Each doll is handmade with care and may have slight variations, making each piece unique.
• Materials: Detailed descriptions of materials used are provided for each product to ensure transparency and satisfaction.
2. Ordering
• Placing Orders: Orders can be placed directly through our website. Once an order is placed, you will receive a confirmation email.
• Custom Orders: We accept custom orders. Please contact us to discuss your specific requirements and to receive a quote.
3. Payment
• Accepted Payment Methods: We accept all major credit cards, PayPal, and other secure payment options.
• Payment Security: Our payment process is secure, ensuring your personal and financial information is protected.
4. Shipping
• Processing Time: Orders are processed within 3-5 business days. Custom orders may take longer, with the estimated time communicated upfront.
• Shipping Methods: We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location and the chosen method.
• International Shipping: Available worldwide. Please note that international orders may be subject to customs duties and taxes.
5. Returns and Exchanges
• Return Policy: If you are not satisfied with your purchase, you can return it within 14 days of receipt for a refund or exchange. Items must be in their original condition and packaging.
• Non-Returnable Items: Custom orders and personalized items are non-returnable unless they arrive damaged or defective.
• Return Process: To initiate a return, please contact us with your order number and reason for return. We will provide instructions for returning the item.
6. Customer Service
• Contact Us: If you have any questions or concerns, please reach out to our customer service team via email or phone. We strive to respond within 24 hours.
• Satisfaction Guarantee: Your satisfaction is our priority. If you have any issues with your purchase, please let us know, and we will do our best to resolve it promptly.
7. Privacy Policy
• Data Protection: We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and safeguard your data.
Thank you for supporting our handmade dolls business. We appreciate your trust and strive to provide you with high-quality, unique products and exceptional service.
PRIVACY & SAFETY
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WHOLESALE INQUIRIES
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PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments